Warranty
Because we strongly believe in the quality, design and craftsmanship of our products, Goodnite products are warranted against manufacturing defects in workmanship and material, as detailed below.
If defective in workmanship or material, your Goodnite mattress and/or foundation will be repaired with exclusive of transportation cost. If the Goodnite product you purchased is discontinued at the time of repair or replacement, a current model of comparable quality and value will be selected.

All other claims including incidental or consequential damages are precluded. If identical materials are not available at the time of repair or replacement, the manufacturer reserves the right to substitute materials of comparable quality.

Any and all implied warranties on this product shall not exceed in duration the term of this limited warranty. This warranty begins on the day you purchase your sleep set. If your sleep set is repaired or replaced, this limited warranty will not be renewed or extended. Please refer to the Goodnite Warranty Period on this card to determine the length of your warranty.

Warranty Coverage Details

The Goodnite Warranty covers only the following items during normal wear
Workmanship & Material Defects

Workmanship & Material Defects

If defective in workmanship or material, your Goodnite mattress and/or foundation will be repaired with exclusive of transportation cost. If the Goodnite product you purchased is discontinued at the time of repair or replacement, a current model of comparable quality and value will be selected.
Sagging or Body Impressions

Sagging or Body Impressions

Sagging or Body Impressions that measure 1.5” or greater, only if the mattress has been continuously supported by a matching foundation (or equivalent) and used with an appropriate frame with center support, or a minimum of 5 cross slats with center support that extends to the floor.
Wiring Defects

Wiring Defects

Wires that are loose, broken or protruding through the fabric.

The Goodnite Warranty does not cover items not expressly listed in
the “Warranty Coverage” section. Such as, but not limited to:

Transportation cost
Transportation cost
Bedding height
Bedding height
Comfort preference
Comfort preference
Corner guards
Corner guards
Sheet fit
Sheet fit
Bedding used in hotels, motels or institutional facilities
Bedding used in hotels, motels or institutional facilities
Body impressions in the mattress that measures less than 1.5”
Body impressions in the mattress that measures less than 1.5”
Sagging in the mattress that measures less than 1.5”
Sagging in the mattress that measures less than 1.5”
Fabric Stains, soiling, fluid penetration, tears or burns.
Fabric Stains, soiling, fluid penetration, tears or burns.
Damage of the mattress or foundation due to misuse or abuse
Damage of the mattress or foundation due to misuse or abuse
Replacement of another piece in a sleep set, unless it is also defective
Replacement of another piece in a sleep set, unless it is also defective
Mattress damage due to an inappropriate foundation or when an incorrect bed frame is used
Mattress damage due to an inappropriate foundation or when an incorrect bed frame is used
Bedding sold “as is”, or floor samples, or bedding purchased from second hand parties, non-retail establishments or received as a promotional item.
Bedding sold “as is”, or floor samples, or bedding purchased from second hand parties, non-retail establishments or received as a promotional item.
Normal change in softness
Normal change in softness and recovery time associated with memory foam and latex materials over time. This does not affect the pressure relieving qualities of these materials.
Goodnite reserves the right to refuse service and invalidate the warranty when the sleep set, even if defective, is in an unsanitary condition (due to blood or bodily fluid stains or soiling, infestation or other abuse), when the sleep set has evidence of damage from liquid penetration, cleaning or the use of cleaning fluids, or whenever the product failure is caused by factors other than defective workmanship or materials.

Allowing the sleep set to be in an unsanitary condition may damage the product and invalidate the warranty. For the health and safety of anyone who would be required to dispose of, or otherwise handle, the sleep set, Goodnite may refuse to inspect such products to assess whether covered by the warranty, in which case, Goodnite reserves the right to deny warranty coverage.

The use of cleaning fluids may damage the fabric and materials in your mattress. Allowing water or other liquids to penetrate your mattress may damage the layers of upholstery, causing materials to compress. Either of these situations may result in damage that will invalidate your warranty.

Goodnite reserves the right to deny warranty coverage if the sleep set exhibits stains or soiling of unknown origin or nature and it appears to Goodnite, in good faith that the sleep set may be in an unsanitary condition or may have been damaged by liquid penetration or other abuse.

This warranty is given by the Goodnite manufacturer. Please retain proof of purchase to validate warranty coverage.

Note: Goodnite warranty service is only available in Malaysia.

Additional Support

If you observe a defect, contact the Goodnite dealer from which you purchased the set. If the dealer cannot be reached, please contact our customer support below. In either case, you must, within the duration of the warranty, provide the purchase receipt including date of purchase and be the original purchasing consumer.
customer support

Goodnite Customer Support
(60)11-1076 8863

email support

Email
ezpayment@goodnite.com.my