FAQ
Browse frequently asked questions here.
If you can’t find the answer to your question, feel free to contact us
Order
  • What is Goodnite Eazy?
    Goodnite Eazy is a monthly instalment plan provided by Goodnite Eazypay Sdn Bhd for customers to purchase mattresses or furniture through instalment scheme without hassle.
  • How to apply Goodnite Eazy?
    Just Download “Goodnite Eazy” App and start shopping!
  • How much is the application fees?
    There will be RM10 processing fees (non-refundable) upon application.
  • What documents should I prepare for an application?
    You may need to prepare below documentation:(Employee)
    - Photocopy of IC and spouse IC copy (if any)
    - Payroll Slip (latest 3 months)
    - Utilities Bills (water,electric)
    - Bank statement(latest 3 month)
    - EPF statement

    You may need to prepare below documentation: (Self-Employ)
    - Photocopy of IC directors
    - Photocopy of SSM
    - Utilities Bills(water,electric)
    - Company Bank statement(latest 3 month)
  • Is Goodnite Eazy applicable to all Goodnite products?
    Yes, Goodnite Eazypay apply to all products selling at Goodnite Eazypay.
  • Can I apply for second purchase if I am existing Goodnite Eazy customer?
    The next purchase can be made as long as applicant still have available credit limit approved by Goodnite Eazy.
  • Can I still apply for Goodnite Eazy if I am blacklisted by bank?
    Unfortunately, our scheme is temporarily not available to customer who is blacklisted by National Bank.
  • Who should I contact if I have any doubts regarding Goodnite Eazy Instalment Plan?
    For more information, you can contact Goodnite Eazy Hotline or whatsapp us @ 6011-1076-8863
Product & Stock
  • I received the wrong product, what should I do?
    If in case you receive the wrong product, please contact our customer service team immediately at 011-1076 8863. Just simply provide us your order number and a photo of the item you received (showing the SKU) and we will arrange a delivery of the right item as soon as possible.
  • What if the item’s damaged when it arrives?
    Do not worry, we will be sending either a full or part replacement of the damage parts of your order. For damaged items, please contact our customer service team immediately at 011-1076 8863. Just send us your order number, photo of the damaged part and exact part numbers affected (refer to the assembly manual) and we will send service team or replacement part to you.
  • I received my order, but the assembly guide is missing, what do I do?
    This is very unlikely but if in case the assembly information is missing, you may simply visit our website and go the product page of the item you ordered. All our assembly information is available online.
  • How do I check the product availability?
    For wait and save / pre-order products, simply refer to product page for an estimated date of dispatch from our warehouse. For further assistance, please contact our customer service team at 011-1076 8863.
  • Will the couriers dismantle my old furniture?
    No. We do not offer those services at the moment.
  • Do I have to register for my purchased product’s warranty?
    Yes. You can just register through Goodnite Eazypay App.
Delivery
  • How much is the shipping cost?
    We offer FREE SHIPPING for West Malaysia.
  • How can I track the progress of my order?
    After your order is confirmed and approved, you may track your order through Goodnite Eazypay App.
  • How long does it take for my order to arrive?
    It normally takes 10-21 business days to deliver to your doorstep.
  • If I order several items, will they be delivered at the same time?
    It is a standard practice that we ensure all items ordered are dispatched at the same time if the product is available and comes from the same warehouse. Although, we do not guarantee that it will all arrive at the same time due to special circumstances (courier and product availability) we are proud to say that 98% of our grouped orders arrive at the same time.
  • How can I change my delivery address / date / timing?
    If you need to change your delivery information, please contact our team at 011-1076 8863. Please note that we process the orders within 24 hours. No fees apply when the address is changed before dispatch. If in case the order is already dispatched from our warehouse, we charge RM50 for redirection fee.
  • What happens if the couriers lose my parcel?
    Once we have proven that the courier lost the item and you supplied us the right shipping address, we will be replacing the order right away. For lost order concerns, please contact our team at 011-1076 8863.
  • Can I provide additional delivery instructions?
    Yes, you can easily do that by placing additional delivery notes before check out. If in case you miss it, you may contact our dedicated customer service team at 011-1076 8863. Additional delivery instructions only cover the address instruction and authority to leave. Please note that “preferred delivery time” is not guaranteed as we do not have control over courier operations.
  • I have not heard from your delivery company yet. What do I do?
    Upon purchase, you will receive a tracking number within 24 hours. The tracking number normally updates status within 48 hours and gives an estimated time of arrival of your order. If in case you notice that there are no movements on the order within 72 hours, please contact the designated courier directly or our dedicated customer service team at 011-1076 8863.
  • What do I do if I missed my delivery?
    If in case you receive a “sorry we missed you” card or missed a delivery, you can get in touch with the courier immediately to arrange a re-delivery of your order on a preferred date FREE OF CHARGE. Please note that the courier gives a specific time frame to get in touch with them, applicable re-delivery fee applies if they have not heard from you as they will automatically return the item to our warehouse. For further assistance, you may contact our customer service team at 011-1076 8863.
  • I live in an apartment, can the courier deliver upstairs?
    Yes. Our team will be delivered all items to your doorstep.
Return & Refund
  • What are the charges when I return my products?
    We offer One Hundred (100) days trial period for our Sofa and Mattress only. You can choose to return the products if you are dissatisfied with your purchase.

    You can now request for returns after Thirty-Three (33) days from the delivery date for a full refund.

    The full refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery fees paid when the original order was made.

    All products qualify for a return except for the following:
    • Customised/Custom Made products
    • Clearance products
    • Products that require on-site assembly
    • Modular Wardrobes
    • Bedroom sets
    • Products that are not in new and unopened condition
    • Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours

    Goodnite Eazypay may charge you for additional fees during the return trip. The charges are as follow:
    1. Staircase delivery charges; should your premises be inaccessible via the lift, surcharges will apply based on the number of storeys that the movers will need to climb in either direction from the nearest lift accessible storey. If the returns are to be done in premises inaccessible via the lift, the surcharge will be charged again on the return trip.
    2. Delivery location surcharge; for returns of products to selected locations, delivery surcharges that were charged to these selected locations will not be refunded. If the returns are to be done in chargeable locations, the surcharge will be charged again on the return trip.
    3. Delivery timing surcharge; for deliveries after 6pm, a surcharge will apply. If the returns are to be done after 6pm, the surcharge will be charged again on the return trip.

    Products should be unused, undamaged, in a resalable condition and with its original packaging fully intact. Goodnite Eazypay has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.
  • I’ve accepted a product that I do not require any more / not satisfied with. What can I do?
    We’re sorry to hear that you are dissatisfied with your purchase from Goodnite Eazypay.

    All products qualify for a return except for the following:
    • Customised products
    • Clearance products
    • Products that require on-site assembly
    • Modular Wardrobes
    • Bedroom sets
    • Products that are not in new and unopened condition
    • Products that have been removed from their original packaging, used, stained, torn, washed, discoloured, dented, damaged and/or with traces of fragrance or odours

    Request for returns should be made to us within seven (7) days from the delivery date for a full refund.

    The full refund amount will exclude any delivery, assembly, delivery timing, delivery location and/or staircase delivery fees paid when the original order was made.

    Goodnite Eazypay may charge you for additional fees during the return trip. The charges are as follow:
    1. Staircase delivery charges; should your premises be inaccessible via the lift
    2. Delivery location surcharge; for returns of products to selected locations, delivery surcharges that were charged to these selected locations will not be refunded. If the returns are to be done in chargeable locations, the surcharge will be charged again for the returns.
    3. Delivery timing surcharge; for deliveries after 6pm, a surcharge of RM50 applies.

    Products should be unused, undamaged, in a resalable condition and with its original packaging fully intact. Goodnite Eazypay has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.

    The availability of logistics resources is the determining factor for the date and time allocated by Goodnite Eazypay for the return trip. While the delivery team will try its utmost to deliver within the selected time frame, there are many external factors which can cause delays. Furniture is large and heavy and the delivery team may face difficulties in moving goods up narrow stairways. Traffic, vehicle and weather conditions will also affect the delivery time, as we want you to receive your order in the best condition possible.

    Customers who are not present upon our arrival also cause delays that can stretch for hours and hold up all the following deliveries. Goodnite Eazypay will not entertain any requests for returns made directly at our warehouse unless prior arrangements have been made with Goodnite Eazypay.

    If the product you’ve purchased qualifies for returns or refunds, kindly contact at 011-1076 8863
  • What if I do not like my order?
    95% of our customers are happy with our furniture (we don’t manipulate our photos- what you see is what you get!), but if in case you don’t like it, you may return it to us and we will issue a store credit of the item cost. Returns are subject to 15% stocking fee + Return Shipping Cost. Shipping and re-delivery cost will not be refunded. We allow returns for all of products except for the Mattresses, Bedding Accessories, Items that are no longer in their original condition and packaging, altered goods and Clearance Sale items. We will replace the faulty items immediately.
  • Can I change my order?
    Unfortunately you are unable to change your orders once order has been placed, you will need to contact our customer service team at 011-1076 8863.
  • Can I cancel my order?
    Unfortunately orders for Goodnite Eazy products are processed immediately upon order confirmation. Therefore, there are no cancellations on Goodnite Eazy orders. If you have any questions about returning an order, or if you find that your order arrived with damage or defect, please call us at 011-1076 8863.
Payment
  • How can I pay for my order?
    Just choose which instalment plan you preferred at Goodnite Eazypay App.
  • Are my personal details secured?
    Yes. For security purposes we will make sure our team will keep all the client information.
  • How much is the instalment interest?
    Goodnite Eazy Instalment Plan is with a minimum interest charge of 0.833% per month ONLY!
  • How much do I need to pay and when can I collect the item purchased after application successful?
    We will place the order once applicant pays the first monthly instalment and signs the. Delivery will be made within 10-21 business day.
  • How do I pay for my monthly instalment?
    There are 2 options:
    a) Online bank transfer or Bank in to Goodnite Eazy bank account as below:-

    Goodnite Eazy Sdn Bhd
    Maybank
    564780169137

    Public Bank
    3215530128

    Please attached with the transaction slip.

    b) We accept a variety of payment method via ipay88 (local internet banking and credit/debit cards). ipay88 is a regulated payment service provider under Malaysia Payment System Act offering local internet banking service such as
    1. Maybank2U
    2. CIMB
    3. Hong Leong Online
    4. RHB Online
    5. Ambank
    6. Alliance
    7. Bank Rakyat Online
    8. Affin
    9. Bank Simpanan Nasional
    10. FPX(online payment recognized by Bank Negara)
  • Is there any additional interest charges if I am not able to make the monthly instalment on time?
    Late Payment charges of 0.022% per day will be imposed after 7 days of grace period.